Thank you for shopping with us. We value your satisfaction and want to ensure a seamless experience. Please review our return policy below.
Defective Product Returns Only
We accept returns exclusively for products that are defective. If you receive an item that is damaged or defective, we are committed to resolving the issue promptly.
Return Eligibility
To qualify for a return:
- The product must have a defect that occurred during manufacturing or shipping.
- You must notify us within 14 days of receiving the item.
- The item must be unused and in its original packaging.
Return Process
- Contact Us:
- Email us at banafritphotography@gmail.com with your order number, a detailed description of the defect, and photos showing the issue.
- Approval:
- Once we review your request, we will provide instructions for returning the defective item if approved.
- Return Shipping:
- Customers are responsible for shipping the product back to us unless otherwise stated.
- Inspection and Replacement/Refund:
- Upon receiving the returned item, we will inspect it. If the defect is confirmed, we will offer a replacement or a full refund, including the original shipping cost.
Non-Returnable Items
Please note that the following items are not eligible for returns:
- Products damaged due to misuse, accidents, or alterations.
- Non-defective items.
- Items returned after the 14-day notification window.
Contact Us
If you have any questions or need assistance with your return, please reach out to us at:
We appreciate your understanding and look forward to assisting you. Thank you for choosing our products!